Generational are serious about keeping your personal details private and protecting your privacy.
We are committed to providing you with the highest levels of customer service. This includes protecting your privacy. Set out below is information that we are required to provide and communicate to our customers. We recommend that you retain this information for reference.
Personal information held by us may include your name, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation. We also hold details of your purchases or transactions for sales or services given by Generational.
If you choose not to provide certain personal information, we may not be able to provide you with the quality of services you require, to your satisfaction.
Occasionally, you may need to provide personal information about other individuals who may be your authorised representatives to us. If so, you are required to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.
We collect personal information in a number of ways, including:
Your personal information may be used to:
In order to provide the quality of service you require, we may disclose your personal information to organisations outside of Generational. Your personal information is disclosed to these organisations only in relation to us providing our services to you.
These organisations carry out our:
We take reasonable steps to ensure that these organisations are bound by privacy obligations and confidentiality in regard to the protection of your personal information.
In addition, we may disclose your personal information to:
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of that information depends on the information you provide. That’s why we request that you:
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
If you have any questions in relation to privacy, please contact us by sending an email via our enquiry form.Get in touch today